Frequently Asked Questions

We guarantee 60-minute response times throughout Fort Pierce and the Treasure Coast, 24 hours a day, 7 days a week, 365 days a year. Call 772-264-9821 anytime.

Turn off the water source if it is safe to do so, move valuables away from standing water, avoid electrical hazards, and document the damage with photos. Do not use household vacuums in standing water.

Yes. A live team member answers the phone at any hour and crews are dispatched immediately. There is no answering service and no waiting until morning.

We serve Fort Pierce, Port St. Lucie, Stuart, Vero Beach, Jensen Beach, Palm City, Sebastian, Okeechobee, Hobe Sound, Tradition, and over 20 additional Treasure Coast communities.

Yes. We restore offices, retail spaces, restaurants, medical facilities, churches and multi-unit buildings, and we schedule around your operating hours to minimize downtime.

Most residential water damage projects take 3-5 days for drying, with total restoration including repairs completed within 1-3 weeks depending on scope.

Truck-mounted extractors, commercial-grade dehumidifiers, high-velocity air movers, thermal imaging cameras and penetrating moisture meters. Readings are logged daily until the structure reaches dry standard.

In most cases no. If the affected area is large, if there is sewage contamination, or if power must be shut off, we will tell you up front and help coordinate temporary arrangements.

We handle both. After drying we complete reconstruction such as drywall, flooring, trim, painting and cabinetry so you deal with one company from start to finish.

Yes. When professional drying begins within 24 hours we can prevent mold growth in most cases. We use antimicrobial treatments and monitor moisture levels daily until complete drying is verified.

Yes. We provide complete fire damage restoration including emergency board-up, smoke and soot cleaning, odor elimination and full reconstruction.

Costs typically range from $1,500 to $10,000+ depending on severity and water category. We provide free on-site estimates and work with your insurance to minimize out-of-pocket expenses.

Yes. We provide free, no-obligation estimates for all restoration projects. Call us at 772-264-9821 to schedule an inspection or request an emergency assessment.

Yes. We work directly with all major insurance carriers and provide complete documentation, estimates and claim support. We handle the paperwork so you can focus on your family.

Sudden and accidental losses such as burst pipes, appliance failures and storm intrusion are usually covered. Gradual leaks and flood water often are not. We document the cause thoroughly so your adjuster has what they need.

We accept major credit cards, checks and direct insurance payments. For covered claims we can typically bill your carrier directly after your deductible.

All our technicians hold IICRC certifications in water damage restoration (WRT), applied structural drying (ASD), fire and smoke damage restoration (FSRT) and mold remediation.

Yes. Ontime Fort Pierce Water Damage is fully licensed and insured in the State of Florida. Documentation is available on request.

Yes. We do not consider a job finished until moisture readings confirm the structure is dry and you have signed off during a final walkthrough. If something is not right, we come back.

Inspect supply lines and water heaters annually, clear gutters and downspouts before storm season, service your AC condensate line, and know where your main shutoff valve is located.